Guests provide their data and payment method online in advance. On the day of arrival, they confirm check-in and go straight to their room without waiting. They pick up the key at reception or retrieve it themselves at the guest kiosk – with a digital key, they can even open their room via smartphone.
No. The online check-in works entirely without app installation – guests do everything via the browser on their smartphone. This lowers the barrier to use and makes check-in accessible to all guest groups, regardless of age or tech-savviness.
The guest kiosk is the on-site digital reception: guests enter their data, pay, and retrieve their room key directly at the kiosk – without any queue. It is particularly suitable for establishments that want to relieve the front desk or offer 24/7 check-in.
On the day of departure, guests automatically receive an email for check-out. They check their bill, return the key, and are done before a queue forms at the reception. The entire process takes only a few seconds.
Yes. luca integrates seamlessly into existing systems and processes, without disruption or duplicate data entry. Guest data from the online check-in automatically flows to where your team needs it – without manual transfer.
With the Green Option, guests voluntarily opt out of daily room cleaning already at check-in. This protects the environment and simultaneously reduces your cleaning and laundry costs – a simple lever for more sustainability in operations.
Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.
