With over 550 rooms and one of the largest conference venues in the capital, Vienna House by Wyndham Andel’s Berlin is among Germany’s top business hotels. It welcomes international guests and business travelers from a wide range of industries — with high expectations for service, speed, and flexibility.
In this fast-paced environment, seamless processes and reliable technology are key. Business travelers want things to run smoothly: no delays at check-in, no lines at the front desk, and quick access to food, services, and information.
This is where luca comes in: a digital platform that brings all guest services into one place — intuitive for guests and efficient for the hotel team.
The Challenge: Complex Operations and High Expectations
Managing hundreds of guests every day while coordinating multiple event spaces requires smooth and scalable processes. Business travelers expect fast, easy-to-use services and instant support — whether at the front desk, in the room, or on the go.
For the team, the operational demands are high: simultaneous arrivals, service requests across several floors, and automated handling of upgrades, extras, and payments.
The Solution: One Digital Platform for the Entire Guest Journey
With luca, Vienna House implemented a system that brings all guest services into one unified interface. The result: a fully digital guest experience that’s easy for guests and efficient for staff.
- Check-in and Check-out
Guests check in within seconds — either on their smartphone or at a digital terminal in the lobby, where they also receive their room key. No queues, no paperwork, no lost time.
- Integrated Payments and Invoicing
All payments — whether for the room or restaurant — are processed securely through the luca system. Invoices are generated automatically and sent by email.
- 24/7 Digital Concierge
Need hotel information or have questions about the wellness area? The Digital Concierge provides access to all key services at any time. Guests get instant answers without having to call the front desk.
- Mobile Ordering and Room Service
Whether in the conference area, the lounge, or the room — guests can order food and drinks directly from their smartphone. This saves time and ensures better service exactly where it’s needed.
- Upgrades and Upselling
Breakfast, late check-out, spa treatments — guests can book add-ons with just one tap. Upselling becomes effortless, and revenue increases automatically.
- Self-Service Shop with Age Verification
In the lobby, guests have 24/7 access to drinks, snacks, and travel essentials. Payments are contactless via the luca terminal — with integrated age verification for products like alcohol.
Scalable and Consistent Across Locations
As part of the Revo Group (formerly HR Group), Vienna House benefits from a system that works across properties. With luca, every location offers a consistent guest experience — with familiar processes for guests and clear workflows for teams.
Staff onboarding is easier, training times are shorter, and service quality remains high across the board.
The Result: Measurable Efficiency, Visible Relief
Since implementing luca, Vienna House by Wyndham Andel’s Berlin has significantly increased operational efficiency. Many processes are now automated, relieving the team and speeding up service.
Conference guests benefit from mobile ordering and instant information through the digital concierge — all integrated into their daily routines. Whether it’s for a business trip, meeting, or city break, luca brings speed, clarity, and convenience to every stay.
One Platform, Endless Possibilities
With luca, Vienna House by Wyndham Andel’s Berlin is setting new standards in digital hospitality. The hotel offers a fully digital guest experience — without losing its personal touch.
One platform. Many features. And the confidence that even on the busiest days, everything runs smoothly.
Want to Offer Your Guests the Same Experience?
Let’s talk! We’ll show you how luca can support your team and improve every step of the Guest Journey.
This video shows how luca is being used at Vienna House by Wyndham Andel's Berlin — and the potential of a smart all-in-one solution for hotels of all sizes.
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