luca is your digital concierge
It makes life easier for both you and your guests.
Digital Check-in and Check-out
Your guests check in digitally before arrival. Integration into your PMS system means that all information is synchronized and stored in the right place. The registration form is filled out digitally straight away.
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Digital Key
By checking in, your guests unlock their digital key, which they can now access via their smartphone. From now on, all they need to open their room door is their cell phone.
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Self-Service Kiosk
With a Self-Service Check-Out in your lobby, you can offer guests a convenient way to purchase anything they might need – whether it’s traditional minibar items, snacks, drinks, travel essentials, tech accessories, or even local souvenirs – without requiring additional staff. Guests simply scan their items and pay digitally. That’s it.
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Digital Guest Directory
QR codes distributed throughout the hotel give your guests access to the most important information about your hotel and the surrounding area at any time. You can recommend restaurants, give them tips for excursions, clearly display restaurant times, or send them current offers and information directly. Your guests can also communicate directly with the service staff via a chat function.
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Digital guest communication
Your guests can easily reach you and your team at any time via email or WhatsApp — i.e. the channels they use anyway. The AI answers simple questions directly, and for more complex tasks, the system creates tasks for your team. At the same time, you can also contact your guests at any time to provide them with offers or important information.
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Digital Ordering
Your guests can call up the menus of your bars, restaurants, or room service via QR codes. They can order and pay with just a few clicks - or have the amount written to their room. While your guests relax and wait for their drinks by the pool, ordering saves walking distances for your service staff. Integration into the POS system ensures that billing is also very simple.
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