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Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.
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Guests check in digitally before arrival. Thanks to PMS integration, all data is automatically routed to the right place. Shorter queues at reception, more time for what really matters.
Upon check-in, guests activate their digital key and open their room door with their smartphone – no need to visit the front desk, no lost key cards.
Your lobby shop, open 24/7 – from minibar classics to souvenirs. Guests scan, pay digitally, and they're done. Generate extra revenue without extra staff.
All information about the hotel and the surrounding area – accessible anywhere in the hotel via QR code. Recommend restaurants, share opening hours, and promote special offers. Guests find answers themselves, taking the pressure off your team.
Reach your guests via email or WhatsApp—the channels they already use. The AI answers simple questions instantly, while the system creates tasks for your team to handle complex ones. Plus, you can reach your guests with the right offers at any time.
Bar, restaurant, or room service: guests access the menu via QR code, order, and pay in seconds—or charge it to their room. Reduce your team's legwork and ensure seamless accounting with POS integration.
Recurring guest-related processes become digital: check-in, room keys, guest information, communication, orders, and payment. The goal is not less service, but more time for it, because your team no longer has to handle routine tasks manually.
No. luca is modular. You start with the solution that provides the most leverage for you, such as digital check-in or the guest directory. You can add further modules whenever it suits you. Each solution works on its own, but they are interconnected when used together.
luca integrates with your PMS, so guest and booking data are synchronized without double entry. [List supported systems or link to the integrations page.] There is also a POS integration for orders and payments.
No. luca handles routine questions and standard processes like check-in, key distribution, or inquiries about opening hours. Your team gains time for personal interactions, special requests, and genuine hospitality. That is what guests remember.
Via email and WhatsApp—the channels guests are already using. An AI answers simple questions instantly, 24/7. More complex requests are sent to your team as tasks, ensuring nothing gets lost.
By providing offers at the right time: add-ons for the stay, recommendations in the digital guest directory, QR-code ordering in the bar, restaurant, and room service, as well as a self-service kiosk for 24/7 sales.
Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.
