Guest Messaging

Efficient yet personalized communications.

A 3D phone surrounded by chat bubbles that symbolize communication and interactivity.

Your benefits at a glance

Direct contact to your guests via WhatsApp or email

Relief for reception: Automatic response repetitive questions

Automated task creation

Multilingual answer options

With Guest Messaging, you can communicate with your guests anytime, anywhere

Accompany your guests' entire journey

From booking to stay to departure — and in the best case, to booking again.

Two telephones on top of each other, surrounded by arrows on a white background.

Inform quickly about your hotel

Changed restaurant opening times or a severe weather warning for the region will reach your guests quickly and directly in short messages.

Answer guest inquiries
in real time

The AI can answer frequently asked questions itself and tasks are created for requests such as new towels. This gives your team more time to answer other inquiries in person in the chat.

Send new offers daily

Does the restaurant still have a few seats available? Does the spa have a special offer today? Let your guests know!

Two UI cards that show what offers look like in the app.

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Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.

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