luca x Bavarian State Opera

Quick Facts

• One full-service restaurant and one bar bistro
• Smaller bars located on multiple levels
• Several shows each week

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The Starting Point

After a seven-year break, Käfer returned as the exclusive food and beverage partner of the Bavarian State Opera. As part of its digital transformation strategy, the opera wanted to offer guests the ability to pre-order food and drinks for before the show and during intermission.

“A visit to the National Theatre in Munich is always a special occasion. We want our guests to be fully immersed in the performance and the atmosphere. Käfer adds to that experience with its culinary offerings, and our digital project with luca and SAP ensures a smooth, modern opera evening. We are proud to be pioneers in improving the user journey,” says Michael Wuerges, Director of Communications at the Bavarian State Opera.

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How luca Is Used at the Opera

Since the start of the 2023 season in September, guests at the Bavarian State Opera have been able to pre-order food and drinks via luca. A simple link takes them to a web app in the State Opera’s own design, guiding them step by step through the process. Guests choose a time and pickup point, complete their order and enjoy a seamless experience.

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Benefits for the Team

• Clear overview of all incoming orders
• Smarter resource planning thanks to pre-ordering
• More time to focus on service and guest experience on-site

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Benefits for Guests

• Fast, easy ordering and payment via smartphone
• Assigned pickup location and time
• No need to queue during intermission

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Results So Far

• luca is already well received by both staff and guests
• More than 1,000 pre-orders placed between late September and the end of October
• Guests stay fully focused on the performance and ambiance

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A Blueprint for Future Digital Projects

The launch at the Bavarian State Opera has been a success — and marks an important milestone for luca. Together with our partners and clients, we are working toward the complete digital transformation of hospitality, from the neighborhood café to large-scale venues like theaters, trade fairs and stadiums.

Our mission is to ensure everyone has access to digital tools that make life easier, operations smarter and experiences more enjoyable.

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Do You Run a Hospitality Business or Event Venue?

If you are looking for a digital solution that improves operations and guest satisfaction, we are here to help. Let’s talk!