Guide: Self-Ordering With QR Codes

With our new digital ordering system from luca, we want to offer our guests a comfortable way to place their orders whenever and wherever they want.

1

Goldener QR-Code-Aufkleber mit der Aufschrift „Order here“ auf einem Holztisch zum Bestellen per Smartphone.

Guest places an order

Guests will scan the QR code on their table with their phone.
They browse the menu and pick their favorite items.
They can add a message, for example for special requests (like “no onions”).

2

Smartphone mit digitaler Speisekarte in Rosa: Kategorie Starters mit verschiedenen Romana-Salaten, Preisen und Plus-Buttons zum Bestellen.

Guest pays from phone or charges room

Guests can either pay directly from their phone or charge their room
check step 5 a & b
They can also leave a tip! :)
After finalizing their order, the guests see a confirmation and order number on their screen.

3

Eine Hand hält an einer Poolbar einen gedruckten Bestellbon mit Tischnummer und einer Cola; im Hintergrund Kassensystem und gestapelte Gläser.

Order appears in cash register

The order appears in the cash register and the receipt is printed as usual:
They browse the menu and pick their favorite items.
They can add a message, for example for special requests (like “no onions”).

4

Kassenbildschirm mit einer über die luca API eingegangenen Selbstbestellung, die der Gast bereits inklusive Trinkgeld bezahlt hat.

Add tip

Check the order details in the POS to see if the guest has left a tip.
Book the given tip amount via the grey TIPS button.

5

Close the table

Close the table to print the bill.
How the guest paid is noted in the POS order info:
Click the
LUCA BUTTON
if the guest already paid by phone
Click
ROOM CHARGE
if the guest wants to bill on their room, details are the order info (don’t click luca here!)

If you have any questions or problems, please reach out to the management team.

Thank you for your effort!