Guide: Self-Ordering With QR Codes

With our new digital ordering system from luca, we want to offer our guests a comfortable way to place their orders whenever and wherever they want.

1

Gold QR code sticker reading "Order here" on a wooden table for ordering by smartphone.

Guest places an order

Guests will scan the QR code on their table with their phone.
They browse the menu and pick their favorite items.
They can add a message, for example for special requests (like “no onions”).

2

Smartphone with a pink digital menu: Starters category listing several Romana salads with prices and plus buttons to order.

Guest pays from phone or charges room

Guests can either pay directly from their phone or charge their room
check step 5 a & b
They can also leave a tip! :)
After finalizing their order, the guests see a confirmation and order number on their screen.

3

A hand holds a printed order receipt with a table number and one cola at a pool bar; a POS system and stacked glasses in the background.

Order appears in cash register

The order appears in the cash register and the receipt is printed as usual:
They browse the menu and pick their favorite items.
They can add a message, for example for special requests (like “no onions”).

4

POS screen showing a self-order received via the luca API that the guest has already paid, including a tip.

Add tip

Check the order details in the POS to see if the guest has left a tip.
Book the given tip amount via the grey TIPS button.

5

Close the table

Close the table to print the bill.
How the guest paid is noted in the POS order info:
Click the
LUCA BUTTON
if the guest already paid by phone
Click
ROOM CHARGE
if the guest wants to bill on their room, details are the order info (don’t click luca here!)

If you have any questions or problems, please reach out to the management team.

Thank you for your effort!