PMS Integration

Digital Check-in and Check-out for Hotels

Your guests check in and out online themselves – via smartphone or at a guest kiosk. You decide whether to keep a front desk or go fully self-service.

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In 2 Minutes

The hotel's online check-in shifts arrival from the front desk to the smartphone. Guests provide their details before arrival, confirm check-in on the day of arrival, and head straight to their room without waiting. At check-out, they review their bill and complete the process in seconds. This means a relieved front desk – and guests who arrive, rather than waiting in line.

How online check-in works

1 Pre-fill information

Your guests simply complete the check-in online and provide their payment method.

2 Get key

They pick up the room key at reception – or get the room card directly at the guest kiosk. With the digital key, they can even open their room via smartphone.

Check out in seconds

1 Confirm departure

On the day of departure, your guests receive a check-out email.

2 Review bill, done

They check the bill, return the key – and are gone before a queue forms.

Your benefits at a glance

Front desk relieved

shorter waiting times, more efficient process

Usable without an app

accessible to all guests, no installation required

Automatic Guest Data Capture

are transferred and stored

PMS Integration

seamless integration into your existing systems

Self-service check-in at the guest kiosk

The guest kiosk is your digital reception: enter data, pay, get your room key – all without waiting. Ideal for properties looking to relieve pressure on the front desk or offer 24/7 check-in.

Seamless integration into your PMS

luca integrates seamlessly into your existing systems and processes – without disruption, without duplicate data entry. Guest data flows directly to where your team needs it.

Check in and out sustainably

With the Green Option, guests can opt out of daily room cleaning right at check-in. Good for the environment – and you save on cleaning and laundry costs.

Discover the Green Option

Do you have a question?

How does online check-in work in a hotel?

Guests provide their data and payment method online in advance. On the day of arrival, they confirm check-in and go straight to their room without waiting. They pick up the key at reception or retrieve it themselves at the guest kiosk – with a digital key, they can even open their room via smartphone.

Do guests need an app for digital check-in?

No. The online check-in works entirely without app installation – guests do everything via the browser on their smartphone. This lowers the barrier to use and makes check-in accessible to all guest groups, regardless of age or tech-savviness.

What is a guest kiosk and how does it differ from online check-in?

The guest kiosk is the on-site digital reception: guests enter their data, pay, and retrieve their room key directly at the kiosk – without any queue. It is particularly suitable for establishments that want to relieve the front desk or offer 24/7 check-in.

How does the digital check-out work?

On the day of departure, guests automatically receive an email for check-out. They check their bill, return the key, and are done before a queue forms at the reception. The entire process takes only a few seconds.

Can the digital check-in be integrated into my existing PMS?

Yes. luca integrates seamlessly into existing systems and processes, without disruption or duplicate data entry. Guest data from the online check-in automatically flows to where your team needs it – without manual transfer.

What is the Green Option at check-in?

With the Green Option, guests voluntarily opt out of daily room cleaning already at check-in. This protects the environment and simultaneously reduces your cleaning and laundry costs – a simple lever for more sustainability in operations.

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Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.

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