luca Inbox
Digital guest communication means your hotel interacts with guests via digital channels like WhatsApp, email, or an AI chatbot, rather than just by phone or in person at the reception. This allows guests to reach you in the way they are used to, while your team can handle inquiries efficiently and in one place.
The luca Inbox is the multichannel communication hub in luca Locations. All written messages with your guests land in one view: emails, WhatsApp check-in reminders, and conversations with the AI chatbot.
Emails, WhatsApp messages like check-in reminders, and all interactions with the luca AI chatbot. Your team sees a guest's entire history in one place.
Yes. Your team can respond directly from the luca Inbox without switching to another tool. This ensures no message is missed, and every response builds on the previous conversation history.
The AI automatically answers recurring questions, such as those regarding check-in times, parking, or opening hours. If a request requires your team—for example, fresh towels—the system automatically creates a task. This gives your reception team more time for personal service.
Reach your guests directly on their smartphones during their stay. This allows you to offer available restaurant tables, spa services, or other extras in a targeted and timely manner. Communication turns into additional revenue.
Find out how Vienna House Andel's Berlin is using the luca platform to optimize digital processes and redefine the guest experience in business hotels here.
