Vier Jahreszeiten Hotel Zingst sits right on the Baltic Sea coast, on the Fischland-Darß-Zingst peninsula. The 4-star superior hotel, run by Vivaldi AG, combines a large spa with fine food and personal service – true to its brand promise: indulgence with soul. To leave more room for this in everyday operations, the hotel relies on luca for check-in.
Arriving at your own pace
Guests already check in digitally before they arrive – and it's popular: 52% already use pre-check-in. Guests who come straight to the hotel check in at the kiosk in the entrance hall – digitally, in just a few steps and at their own pace. The front desk isn't left out – quite the opposite.
“With the time we save, we can focus on our core service and seek personal contact with our guests – giving recommendations, planning their trip and responding more specifically to each guest's individual needs.” – Sarah, Vivaldi AG
Digital concierge & guest directory
All information about the hotel lives in the digital concierge, including the digital guest directory. Guests open everything on their own smartphone via the QR code in their room, without downloading anything. Through pre-check-in and the digital concierge, they can also book extras for a special stay in just a few clicks – whether dinner, a baby cot or bringing a pet.
The success story on video
The video shows what this looks like in everyday hotel life: Sarah gives insights into digital check-in, the kiosk in the entrance hall and the digital concierge, and explains why the technology ultimately achieves one thing above all: more time for guests.
Want more?
Find more insights into how hotels and restaurants work with luca in our success stories. And if you'd like to see luca live: you can book a demo in two minutes at www.luca-business.com.
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