Email, WhatsApp reminders, and chatbot history are now combined in one view. Your team sees every message at a glance and can reply directly.
From now on, in luca Locations, you will see every written message with a guest in one place. Emails, WhatsApp reminders, and interactions with the AI chatbot are combined into a single history. This way, you always know what was last discussed – without searching.
Your team can reply directly from the inbox. A follow-up question about arrival, a special request, a quick confirmation: everything happens where the history already resides. This saves time and ensures no message is overlooked.
A central inbox provides clarity and saves time in daily operations. Guests receive faster replies and a consistent experience – no matter which channel they use to write. And your team can focus on what truly matters: a great stay.
The luca Inbox is now available to you in luca Locations. You can find it in the booking overview. Simply log in and take a look.
The luca Inbox is a centralized inbox within luca Locations where all written guest communications are consolidated. Emails, WhatsApp reminders, and interactions with your AI chatbot appear in a single, unified history for each guest – without the need to switch between multiple tools.
Currently, the luca Inbox consolidates email, WhatsApp reminders, and your AI chatbot's history into a single view. This allows your team to see the complete guest communication in one place, regardless of the channel a guest last used.
The luca Inbox is directly integrated into luca Locations and can be found in the booking overview. No separate login or additional tool is required – existing users will automatically see it in their familiar workspace.
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